Network Outage Updates

UBH managed a threat to our network, which impacted multiple areas of our operations. As a precautionary step, we initially took certain systems offline and worked to minimize the disruption. We take our responsibility to ensure security and safety very seriously. As a result of this issue, we did reschedule some patient services the week of November 7, 2022. 

UBH worked on restoring those systems that were taken offline. While we worked to regain full operations, we continued to investigate this issue and followed existing protocols for system outages. We are grateful to our staff and physicians, who did everything possible to minimize the impact on our patients. We sincerely apologize for any inconvenience this may have caused.

We responded to a network security incident that impacted our operations beginning November 7, 2022. Patients continued to receive the highest quality of care, and were provided with relevant updates on the situation. Patient care remained our utmost priority and we apologize for any inconvenience this matter created.

As previously shared, upon discovering the incident, we took immediate steps to protect our systems, contain the incident, begin an investigation, and ensure continuity of care.

Central to our decision-making has been and will continue to be our ability to carry out our mission in a manner that is safe and effective to those we serve. At UBH, we are dedicated to caring for our communities through access to compassionate, quality healthcare and investing in those we serve. We are guided by our core set of values, which include respect, integrity, compassion and excellence. We are grateful to our committed staff and providers, who did everything possible to mitigate the impact to our patients and maintain continuity of care.

Upon discovering the potential threat, UBH quickly mobilized to protect our systems, contain the incident, begin an investigation, and maintain continuity of care. We have followed existing protocols, which included taking certain systems temporarily offline. We remained operational, utilizing downtime procedures. We realize that certain service interruptions caused pain points in some areas. Providing safe, quality care to our patients remained our utmost priority. We worked diligently around the clock to bring systems online and restore full functionality as quickly and safely as possible.

To further assist and support our team in the investigation and response process, we engaged leading cybersecurity specialists and have followed their guidance to keep our system secure.

Systems are restored and we’re fully operational. 

We recognize that our staff and patients may have questions about their data, and we continue to conduct a thorough forensics investigation and review of our systems – which, in part, seeks to determine if any data was impacted. This will remain a top priority. If it is determined that personal or protected health information was impacted during the incident, we will ensure all individuals are appropriately notified.

Our phone lines are now operational. Click to view our hospital or clinic phone list.  In addition, our patient portal (ubhportal.org) has remained accessible for online clinic patient scheduling.

Central to our decision-making has been and will continue to be our ability to carry out our mission in a manner that is safe and effective to those we serve. At UBH, we are dedicated to caring for our communities through access to compassionate, quality healthcare and investing in those we serve. We are guided by our core set of values, which include respect, integrity, compassion and excellence. We are grateful to our committed staff and providers, who are doing everything possible to mitigate the impact to our patients and maintain continuity of care.