Network Outage Updates

This webpage provides relevant updates on the ongoing situation to our patients, providers, staff and community. We care deeply about our patients and regret any challenges or frustration experienced by our patients as a result of this incident. We thank you all as we continue navigating the response and restoration process.

As previously shared, our teams continue to work diligently to bring systems online and restore full functionality as quickly and safely as possible. Phone systems are near fully restored. The majority of in-house systems are now operational. While we are regaining full operations, please remain patient with us as we do what is necessary to provide safe, quality care. 

 

Weekly Updates

Initial Outage 11.7.22

Uintah Basin Healthcare (UBH) has become aware of a potential threat to our network, which affects our phone system and network connectivity. At this time, we have no reason to believe that our data systems are at risk.

We are working diligently with partners and experts to secure and restore our systems.

While we remain operational, please be patient with us as we navigate the downtime procedures to continue to provide safe, quality care.

Week Two Update 11.16.22

UBH continues to manage a threat to our network, which has impacted multiple areas of our operations. As a precautionary step, we initially took certain systems offline and worked to minimize the disruption. We take our responsibility to ensure security and safety very seriously. As a result of this issue, we did reschedule some patient services last week (week of November 7, 2022). 

UBH is in the process of restoring those systems that were taken offline. While we work to regain full operations, we are continuing to investigate this issue and follow existing protocols for system outages. We are grateful to our staff and physicians, who are doing everything possible to minimize the impact to our patients. We sincerely apologize for any inconvenience this may have caused.

Week Three Update 11.23.22

We have been managing a response to a network security incident that has impacted our operations since November 7, 2022. Patients continue to receive the highest quality of care, and we are providing relevant updates on the ongoing situation to our patients, providers, staff and community. Patient care remains our utmost priority and we apologize for any inconvenience this matter has created.

As previously shared, upon discovering the incident, we took immediate steps to protect our systems, contain the incident, begin an investigation, and ensure continuity of care.

Central to our decision-making has been and will continue to be our ability to carry out our mission in a manner that is safe and effective to those we serve. At UBH, we are dedicated to caring for our communities through access to compassionate, quality healthcare and investing in those we serve. We are guided by our core set of values, which include respect, integrity, compassion and excellence. We are grateful to our committed staff and providers, who are doing everything possible to mitigate the impact to our patients and maintain continuity of care.

Q & A

What happened?

On November 7, 2022, UBH became aware of a potential threat to our network impacting our phone system and network connectivity. 

What we did.

Upon discovering the potential threat, UBH quickly mobilized to protect our systems, contain the incident, begin an investigation, and maintain continuity of care. We have been following existing protocols, which included taking certain systems temporarily offline. We have remained operational, utilizing downtime procedures. We realize that certain service interruptions have caused pain points in some areas. Providing safe, quality care to our patients remains our utmost priority. 

What we're doing.

We continue to work diligently around the clock to bring systems online and restore full functionality as quickly and safely as possible. To further assist and support our team in the investigation and response process, we engaged leading cybersecurity specialists and have followed their guidance to keep our system secure.

Are you operational?

The majority of in-house systems are now operational. While we are regaining full operations, please remain patient with us as we do what is necessary to provide safe, quality care. 

Is my information at risk?

We recognize that our staff and patients may have questions about their data, and we continue to conduct a thorough forensics investigation and review of our systems – which, in part, seeks to determine if any data was impacted. This will remain a top priority. If it is determined that personal or protected health information was impacted during the incident, we will ensure all individuals are appropriately notified.

How can we contact UBH?

The majority of our phone lines are now operational. Click to view our hospital or clinic phone list. Our team is working quickly to restore the few phone lines that are not yet connected.  In addition, our patient portal (ubhportal.org) has remained accessible for online clinic patient scheduling.

Our commitment.

Central to our decision-making has been and will continue to be our ability to carry out our mission in a manner that is safe and effective to those we serve. At UBH, we are dedicated to caring for our communities through access to compassionate, quality healthcare and investing in those we serve. We are guided by our core set of values, which include respect, integrity, compassion and excellence. We are grateful to our committed staff and providers, who are doing everything possible to mitigate the impact to our patients and maintain continuity of care.

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