Patient Financial Advocates
Monday – Friday
8:30 am. To 5:00 p.m.
What are Patient Financial Advocates?
Patient Financial Advocates are part of the Patient Access team who are dedicated to helping patients determine sources of reimbursement for services. The Patient Financial Advocate’s role is that of patient advocate, that is, one who works with the patient and/or guarantor to find reasonable payment alternatives. Patient Financial Advocates identify and assist patients who are unable to pay their estimated liability prior to treatments or who have large existing balances. This assistance includes:
- Assessing a patient liability
- Linking patients to available funding sources such as Medicaid or Medicare, or
- Determining whether they are eligible for charity care or financial assistance.
Patients requesting payment plans or financial assistance are identified early as possible in the registration/admission process so the necessary documentation, research and approval can be completed before services are provided.
As a general policy, patients seeking elective/non-urgent services must have an identified financial source for covering the cost of care. This policy does not apply to persons wo seek services in the Emergency Department until after the patient has been medically screened for an emergency medical condition and has either:
- Been determined not to have an emergency medical condition, or
- Been provided with stabilizing treatment
In compliance with the Emergency Medical Treatment and Active Labor Act (EMTALA), Uintah Basin Healthcare will provide medical screen examination and necessary stabilizing treatment for emergency medical conditions and labor regardless of ability to pay.